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Privacy Policy

Protection of your personal data is of course very important. We agree, so we process your data in accordance with the Personal Data Protection Act . Below we explain exactly what data we collect from you and what we do with it.


We cannot avoid the fact that we need to know a number of things about you in order to get your package to your home. The only party with whom we share this data is the carrier who will deliver your package. And with no one else. As a customer of Degros you always have the right to inspect, correct and possibly delete your data. Below we explain exactly what data we collect and why we do it.

  Degros Conveyor
Company name (optional) So that your invoice is in the name of your company. And to address your package properly. To verify that your order is being delivered to the right company.
First and last name We need to put your invoice in your name, to properly address your package and to be able to address you properly. So that they can deliver your package to the right person.
Address and place of residence Without your address it will be a bit difficult to get your order to your home. So that the driver knows where to deliver your package.
Email address To keep you informed about the processing of your order, to send your invoice to, to ask for feedback (Kiyoh customer review) whether the order has been completed as desired and to send you our newsletter. We only do the latter if you have given us permission to do so. Necessary to send you an e-mail with track-and-trace information.
Phone number So that we can call you if we want to know anything about processing your order. So that the driver can call you, for example if it is not entirely clear where your package should be delivered.

Privacy-sensitive data or personal data is processed via our webshop. Degros considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we adhere to the requirements of privacy legislation. This means, among other things, that:

  • we clearly state for for what purposes we process personal data. We do this through this privacy statement;
  • we limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • we first ask you for permission to process your personal data in cases where your permission is required;
  • we take appropriate security measures to protect your personal data and also demand the same from parties that process personal data on our behalf;
  • we respect your right to provide yourpersonal data for inspection, correction or removal at your request.

Degros is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last modified on 11-05-2018.

Use of personal data

When you visit our webshop, we obtain certain information from you. That may be personal data. We only store and use the personal data provided by you in the context of the service you have requested or of which it is clear that they are provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

  • Name and address details
  • Phone number
  • Billing Address
  • Email Address
  • Payment Information
  • Gender
  • Date of birth
  • IP address
  • Order history
  • Nationality

Access account environment

With our customer account you can access a management environment where you can set, specify and change data yourself.


  • Complete bestatement
    In order to handle the order correctly, we use your name and address details.
  • Handling payment transactions
    In order to correctly handle the payment of the order, we use your payment details.
  • Communication
    To make communication about your order and/or other questions easy, we use your personal data/contact details.
  • Execution of legal obligation
    In order to comply with our legal obligation, we store your order history including payment details within the statutory period.
  • Marketing (if permission)
    In order to provide you with personal offers, we use your personal data/contact details. This data will only be used if you have given permission for this.
  • Fraud prevention
    For fraud prevention, we use your IP address, address details and payment details if there is a legitimate interest.

If this is necessary for the proper handling of your order, we can also provide your personal data to third parties. You can read more about this in this privacy statement.


With your permission, we can inform you about Degros promotions, offers and campaigns on third party websites and via email marketing.

Contact and newsletter

We offer via our webshop the possibility to ask questions through various channels (such as chat, e-mail, telephone and social media). You choose which data you provide. The data you send us will be kept for as long as this is necessary for the complete answering and handling of your question.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe.


We do not publish your customer data.

Provision to third parties

We may pass on your data to our partners. These partners are involved in the implementation of the agreement and may not, under any circumstances, use data for purposes other than those set by us. The safe processing of your data is guaranteed by means of a processing agreement between Degros and the partner.

Social media buttons are included in our webshop. These buttons only provide a link and do not pass on any personal data to third parties.


When you visit our webshop for the first time, a notice is displayed in which we explain why we use cookies (the cookie banner). Degros uses 1st and 3rd party cookies. We consider subsequent use of our webshop as permission for the use of cookies.

You are free to disable cookies through your internet browser. Keep in mind that it is possible that our website will no longer work optimally.

We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they handle cookies, we refer you to the privacy statement of these parties.

For more information about our cookies, please refer to our cookie policy.

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We have concluded a processor agreement with Google to make agreements about how we handle our data. Furthermore, we have not allowed Google to use the information obtained for other Google services. Finally, we anonymize the IP addresses.


We take security measures to limit misuse of and unauthorized access to personal data.

Retention periods

The personal data described above will be kept for as long as necessary to process your order(s), including warranty, unless there is a legal obligation that requires longer storage (such as the fiscal retention obligation).

Third Party Sites

This privacy statement does not apply to third party websites. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of it

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